Business Process Performance Management Using Bayesian Belief Network
نویسندگان
چکیده
As business environment changes dynamically, efficient management strategy and risk management are required for a company to survive. To cope with such requirements, BPMS (business process management system) has been developed. BPMS enables companies to manage and improve their processes continuously. Most of earlier studies on business process management have been focused upon process modeling, execution, and monitoring. Therefore, there are a few researches that investigate how to improve business processes. This paper proposes a method for business process performance management that ranges from business activity monitoring to escalation. To consider dependencies between tasks, Bayesian belief network is employed and mathematical model is designed to determine the tasks to be escalated.
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